questions
Why convert to digital?
Why should I have my photos, slides, and negatives converted to digital?
Converting your physical images to digital is critical for several reasons:
● You will have a copy of these images to place in a safe place in case of fire, theft, accidents, etc.
● Digital photos can be shared among various family members and friends. No need to “share” the physical photo albums.
● Physical images degrade over time. Converting these images to digital will allow you to preserve the quality of the images.
Why SHOULDN’T I scan my images myself?
We have industry leading equipment, software, resources, and employees with two decades of experience converting physical images to digital. Scanning images is a tedious and time consuming process for a novice. Using Scan To Digital, you can have all of your memories preserved, archived, and ready to view and share in as little as FOUR business days.
The Process
How long does the process take?
Our average processing time is FOUR business days per 1,000 photos or 500 slides / negative frames. Processing time is based on current production and does not include shipping time. Larger orders may need additional time to process. Your order is returned as soon as it is processed.
Do you have a minimum order amount?
No.
Will my images be returned?
Yes, your original photos, slides, and negatives are returned with your order. If you prefer not to receive your original images, we will hold your original images until you have had a chance to review your digital images. We will then contact you for approval before we discard your images.
Will you scan my images in the order I have placed them?
Yes, We will scan your images in the order received.
Will you scan my images to specific folders?
Yes. We can scan your images to specific named folders.
Shipping
Where do I ship my order?
Images can be mailed to:
Scan To Digital
2801 Wade Hampton Boulevard
Suite 115 #181
Taylors, SC 29687
We strongly recommend that you purchase both insurance and tracking when shipping your images. Scan To Digital can not be responsible for lost, misdirected, or damaged mail.
Are my images safe?
Absolutely, your images are handled carefully while in the possession of Scan To Digital. Your images are scanned in our U.S. based facility. We do not ship your order for international processing as some of our competitors do. Your images are returned to you by your choice of carrier.
How do you handle shipping costs?
We will ship your completed order based on the information you provide on your order form. We will bill you our actual cost for return shipping which is discounted based on our shipping volume. We do not up-charge for shipping. You can choose any shipping provider. Scan To Digital can not be responsible for lost, misdirected, or damaged mail. We will email the tracking number and estimated delivery date of the return package to you once we ship.
Photos
Will my photos be copy protected? Will I be able to edit my digital photos?
Your photos are not copy protected. These photos can be edited as needed.
What photo dimensions do you accept for scanning?
Photo scanning is limited to a maximum size of 12″ x 17″. We do not have a minimum size.
Are my photos kept confidential?
Yes, your photos are kept confidential and are not distributed, sold, or used for any other purpose.
I have some pictures that are bent, curled or have glue on the back. Can you scan these pictures?
Yes. We will contact you if we encounter any issues with your order.
Do you require that I sort my pictures by size?
No , We do not require that your sort your photos by size. We will scan your photos in the order you provide.
What file format do you use to scan my photos?
We use high quality JPEG as the output file type.
What resolution should I choose?
We recommend 600 d.p.i.
Do I need to count my pictures?
No. We will obtain an accurate count of your images post scanning.
What if I want just the unedited scan of each picture, no color correction?
Please place a note in the “Special Instructions” section of the Order Form.
Slides / Negatives
What types of slides can you scan?
We can scan all types of mounted slides. Please note that slides not in a 2" x 2" mount will be scanned at a higher per slide rate based on the additional labor to process these slide types. .
What types of negatives can you scan?
We offer scanning of 35mm, 110, 126, 127, disc, medium, and large format negatives. Please note that non-35mm negatives will be scanned at a higher per negative frame rate based on the additional labor required to process these negative types.
Will you clean my slides or negatives prior to scanning?
No. We recommend that you clean your slides and negatives prior to shipping. Microfiber cloths, various types of chemicals, and brushes can be found through various vendors online. We do use software on your slides and negatives to remove most minor dust and light scratches.
The Media
I have a specific brand of blank media I prefer to use. Can you place my DIGITAL IMAGES on media I provide to you?
Yes. Just place your media in with your order. We will place the images on your preferred media and return to you once processed.
Documents
Do you also scan documents?
Yes, we can scan both your personal or office documents to PDF or JPEG files. Call or email us to discuss.
Do you scan newspaper clippings, award certificates, diplomas, etc?
Yes.
Special Requests
Can you scan my photos at a higher resolution than 600D.P.I.?
We only offer 300 d.p.i and 600 d.p.i scanning resolutions for photos.
Can you scan photos that are in albums ?
Yes. Please see the additional products link for pricing.
Miscellaneous
What methods of payment do you accept?
We accept VISA, Mastercard, Discover, and American Express. We also accept certified checks. Given the many product options we offer, we do not require payment in advance. We will send an electronic invoice upon completion of your order.
Do you offer gift certificates?
Yes. We offer gift certificates in any denomination.
Do you offer a trial?
Yes. Mail up to 10 photos, slides, or negative frames with your completed order form to us. Place "Free Trial" in the Special Instructions section of the order form. We will scan your images, send you a link to view and download your images, and ship your original images back to you at no cost. You can see the quality of our work for yourself.
Do you keep an archive of my pictures for future ordering?
We can store a backup of your digital images for one year after your return shipment date for an additional charge of $10.00.
Copyright Agreement
Scan To Digital will not, unless you are the owner or have permission to reproduce the work, duplicate or accept any copyrighted materials. You agree, by sending us your order that you are the owner or have permission to reproduce the work. It is the responsibility of the customer to obtain a release waiver signed by the photographer if the images you submit have a copyright symbol (©). This release waiver must state that you are allowed to have the image duplicated, restored, altered, copied or scanned. You must include a copy of this release waiver with your shipment to Scan To Digital . If we do not receive a release waiver, you are implying that these are your images and you grant or have permission to have it duplicated or scanned.
You agree by submitting your order to indemnify and hold Scan To Digital and its employees, agents, officers, directors, affiliates, licensers and business partners harmless from and against any and all costs, damages, liabilities and expenses (including attorneys’ fees and costs of defense) Scan To Digital or any other indemnified party suffers in relation to or arising from a breach of your representations and warranties.
Liability Agreement
We aim to provide our customers with the very best work and we always strive to make sure to protect your order. Submitting any print, film, document, digital media, or miscellaneous object to Scan To Digital for processing, printing, scanning, photo restoring or other handling constitutes an AGREEMENT by you that no warranty is established or entered into and any loss or damage by Scan To Digital, our company, subsidiary, or agents, will not entitle you to any compensation nor recovery. Acceptance by our company, subsidiary and/or agents of the print, film, document, digital media, original photos for restoration, or miscellaneous objects without other liability or warranty, and recovery by anyone for any incidental or consequential damages is excluded irrespective of whether the damage occurs because of our negligence, breach of contract, strict liability or other cause. We are not responsible for orders or materials left unclaimed for more than 30 days after completion of our process. We may change our prices and services without notice.
Whether damaged by fire, lost, through negligence, theft, or any other means, for customer supplied items that are submitted with orders Scan To Digital does not assume any liability. YOU AGREE THAT SCAN TO DIGITAL IS NOT LIABLE AND THERE WILL BE NO COMPENSATION OR PAYMENT OF ANY KIND IN THE UNLIKELY EVENT THAT YOUR ORDER IS MISPLACED, LOST OR DAMAGED.